Effective date: June 14, 2026 · FromOne, Inc.
These Terms of Service ("Terms") govern your access to and use of the FromOne platform, including our website at fromone.ai and all related services (collectively, the "Service"), operated by FromOne, Inc. ("FromOne", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms.
FromOne is an AI-powered marketing content engine for physical products. You upload a product photograph, and the Service generates marketing assets including product images, copy, and optional cinematic video ("Assets"). Assets are generated using third-party AI models and are delivered to you via a delivery page.
You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business you represent. By using the Service, you represent and warrant that you meet these requirements.
You may access certain features of the Service without creating an account (a "free preview" run). To access paid features, you must create an account and subscribe to a plan. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
FromOne offers the following subscription plans, billed monthly:
Subscription fees are billed in advance on a monthly basis. All fees are in USD and are non-refundable except as expressly stated below. Payments are processed by Stripe, Inc. By subscribing, you authorise FromOne to charge your payment method on a recurring basis.
7-day refund guarantee: If you are not satisfied within 7 days of your initial subscription or renewal charge and have used fewer than 2 runs in that cycle, we will issue a full pro-rated refund. Email hello@fromone.ai with your request. No refunds are issued after the 7-day window or if more than 2 runs have been used.
You may cancel your subscription at any time by emailing hello@fromone.ai or through your Stripe customer portal. Cancellation takes effect at the end of the current billing period. You retain access to your plan features until then.
Runs are counted per submission and reset at the start of each monthly billing cycle. Unused runs do not carry over. If you exceed your plan limit, you will be prompted to upgrade; additional runs will not be processed until you do.
You retain full ownership of the photographs and any other content you upload to the Service ("Input Content"). By uploading Input Content, you grant FromOne a non-exclusive, worldwide, royalty-free licence to use, process, and store that content solely for the purpose of providing the Service to you.
Subject to your compliance with these Terms and payment of applicable fees, FromOne assigns to you all right, title, and interest in the Assets generated from your Input Content, to the extent assignable under applicable law. You may use the Assets for any lawful commercial or non-commercial purpose, including advertising, social media, e-commerce listings, and print.
FromOne retains all ownership of the Service, including its software, models, prompts, processes, designs, and trademarks. Nothing in these Terms grants you any licence to the underlying FromOne technology other than the right to receive Assets as described above.
If you provide feedback, suggestions, or ideas about the Service, you grant FromOne the right to use that feedback without restriction or compensation to you.
You agree not to use the Service to:
FromOne reserves the right to suspend or terminate accounts that violate these rules without refund.
Assets are generated using AI models and may not perfectly represent your product in all cases. You are responsible for reviewing all Assets before use and ensuring they accurately represent your product to consumers. FromOne does not warrant that generated images will be suitable for all platforms, marketplaces, or regulatory requirements in your jurisdiction.
The Service relies on third-party providers including OpenAI, Anthropic, Kling (Kuaishou), Cloudflare, Supabase, Stripe, and others. Your use of these providers is subject to their respective terms. FromOne is not responsible for the availability or actions of third-party services.
FromOne does not guarantee uninterrupted or error-free access to the Service. We may perform maintenance, updates, or emergency fixes that result in temporary unavailability. We will endeavour to provide advance notice of planned downtime where possible.
To the maximum extent permitted by law, FromOne and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, or data, arising out of or in connection with your use of the Service. Our total aggregate liability to you shall not exceed the greater of (a) the fees you paid to FromOne in the 3 months preceding the claim, or (b) $100 USD.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. FromOne does not warrant that generated Assets will meet any particular quality standard or be suitable for any specific use case.
You agree to indemnify and hold harmless FromOne and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your Input Content, or your violation of these Terms.
FromOne may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of the Service after such notice constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.
Questions about these Terms? Contact us at hello@fromone.ai.
FromOne, Inc. · hello@fromone.ai · Effective June 14, 2026